2/23, Main Road, Vettukkadu, Radhapuram, Villupuram, India

Today's Date: Saturday, August 16, 2025

Privacy Policy

Learn how we collect, use, and protect your personal information in compliance with data protection regulations.

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Refund Policy

Understand our refund process, timelines, and conditions for course materials and digital products.

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Return Policy

Information on how to return physical products and our conditions for replacements.

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Shipping Policy

Details about our shipping methods, timelines, and charges for physical products.

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Terms & Conditions

1. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

2. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://cceindia.in ("Website"), including the related mobile site and mobile application (hereinafter referred to as "Platform").

3. The Platform is owned by Creative Computer Education, a company incorporated under the Companies Act, 1956 with its registered office at Main Road, Radhapuram, Villupuram, India (hereinafter referred to as "Platform Owner", 'we', 'us', 'our').

4. Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

5. For the purpose of these Terms of Use, wherever the context so requires 'you', 'your' or 'user' shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

7. The use of Platform and/or availing of our Services is subject to the following Terms of Use:

  1. To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.
  4. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics.
  5. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.
  6. You agree to pay us the charges associated with availing the Services.
  7. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
  8. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information.
  9. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.

10. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

11. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

12. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

13. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Villupuram.

14. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Privacy Policy

1. Information Collection

We collect the following personal information when you use our services:

  • Name, email address, and contact number
  • Billing and shipping address
  • Payment details (processed securely via PhonePe)
  • Course preferences and purchase history
  • Device and browsing information (IP address, browser type)

2. Use of Information

Your information is used for:

  • Processing orders and delivering course materials
  • Providing customer support
  • Improving our services and website
  • Sending service-related communications
  • Complying with legal obligations

3. Data Protection

We implement security measures including:

  • SSL encryption for data transmission
  • Secure storage protocols
  • Regular security audits
  • Limited access to personal data

4. Data Sharing

We do not sell your personal data. We may share information with:

  • Payment processors (PhonePe) for transaction completion
  • Logistics partners for book delivery
  • Legal authorities when required by law

5. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for processing

Grievance Officer

Name: VEERAPANDIYAN M

Designation: Proprietor

Company: Creative Computer Education

Address: 2/23, Main Road, Vettukkadu, Radhapuram, Villupuram - 605602, India

Contact: +91 93606 75707 | ccepdy@gmail.com

Hours: Monday - Friday (9:00 AM - 6:00 PM)

Refund Policy

1. Eligibility for Refunds

Refunds will be issued under the following circumstances:

  • Course material not delivered within 7 days
  • Damaged or defective physical books received
  • Duplicate payment for same order
  • Cancellation of order before shipment

2. Non-Refundable Items

The following are not eligible for refunds:

  • Digital content accessed/downloaded
  • Books damaged after delivery due to customer mishandling
  • Orders cancelled after shipment dispatch
  • Shipping and handling charges

3. Refund Process

  1. Submit refund request via email to ccepdy@gmail.com within 7 days of delivery
  2. Include order number and reason for refund
  3. Return physical books in original condition (if applicable)
  4. We will process request within 3 business days
  5. You will receive confirmation once refund is processed

4. Refund Methods & Timelines

  • Original Payment Method: 5-7 business days
  • Bank Transfer: 3-5 business days (provide account details)
  • UPI Refunds: 24-48 hours (provide UPI ID)

Note: Shipping charges are non-refundable except in cases of our error. All refunds are processed in Indian Rupees (₹).

Return Policy

1. Return Eligibility

We accept returns within 7 days of delivery for:

  • Physically damaged books
  • Incorrect items shipped
  • Missing components from book sets
  • Defective products (with proof)

2. Return Process

  1. Contact us at +91 93606 75707 or ccepdy@gmail.com
  2. Provide order number and photos of damaged/incorrect items
  3. We will email a return authorization with shipping address
  4. Ship items using trackable service
  5. Include return authorization number on package

3. Return Conditions

  • Books must be in original condition with all components
  • Original packaging must be used where possible
  • Include all accessories, manuals, and free items
  • Customer pays return shipping unless our error

4. Digital Products

Digital course materials are non-returnable once accessed or downloaded.

5. Replacement Policy

We will replace damaged/defective books at no additional cost once return is verified. Replacement items will be shipped within 3 business days of receiving the returned product.

Shipping Policy

1. Physical Products (Books)

  • Processing Time: 1-2 business days
  • Shipping Methods: Professional Courier service, India Post.
  • Domestic Shipping: 3-7 business days
  • Shipping Charges: Calculated at checkout (₹50-₹200 based on location)
  • Tracking: Provided via email/SMS after dispatch
  • Express Shipping: Available for ₹250 extra (1-3 business days)

2. Digital Products

  • Instant access after payment confirmation
  • Login details emailed within 15 minutes
  • 24/7 access to learning portal
  • No shipping charges for digital products

3. Order Tracking

Track your order using the link provided in your shipping confirmation email. You can also track orders through your account dashboard.

4. Shipping Delays

We're not liable for delays caused by:

  • Customs clearance procedures
  • Weather conditions
  • Transportation disruptions
  • Incorrect shipping address provided
  • Public holidays and regional events

Note: Please ensure shipping address is complete with PIN code (eg: Villupuram - 605602) for timely delivery. All prices are in Indian Rupees (₹).

Frequently Asked Questions

How long does it take to process a refund?

Refunds are typically processed within 3 business days after we receive and inspect your return. Once processed, it may take 5-7 business days for the funds to appear in your account.

Can I return digital course materials?

No, digital course materials cannot be returned once accessed or downloaded due to the nature of digital content. Please review course descriptions carefully before purchasing.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can track your order using this number on our website or the courier company's website.

What payment methods do you accept?

We accept all major credit/debit cards, UPI payments, net banking, and payments through PhonePe. All transactions are secure and processed in Indian Rupees (₹).

How do I update my shipping address?

You can update your shipping address before placing an order. For existing orders, please contact us immediately at +91 93606 75707 if your order hasn't shipped yet.

Are shipping charges refundable?

Shipping charges are non-refundable unless we made an error in your order. For returns due to our error, we will refund both the product cost and shipping charges.